Product Warranty Registration
Thank you for purchasing the Youdao Dictionary Pen 2 or 3. Please fill up the registration form below with your product serial number to qualify for our warranty programme:
- We provide 1 year local warranty from the date you receive the product.
- Warranty does not include wear and tear, scratches, misuse, accidental damage to the product.
- Please take note that the pen can only be charged using a 5V1A charger or connect to a computer to charge. Please do not use mobile phone’s charger to charge it as the battery may be damaged. We do not cover the warranty for battery issue if it is due to the wrong use of charger that is not of the correct rating.
If there’s any issue with the product, please follow these steps:
- Let us know your name, contact no. and product serial number by contacting our WA number shown on the footer of this page.
- Take a short video showing the issue & send it to us. We will provide remote assistance to resolve the issue.
- If the issue cannot be resolved, arrange for a convenient time to bring the product to our centre (appointment needed) for an initial diagnosis.
- If the product is found to have defect, we will take back the product, exchange it with Youdao and ship out a new set within 2 weeks time.